“To succeed in a service industry, and a highly competitive one at that, we must combine absolute diligence with experience, unconditional commitment with expertise and above all an innovative approach that rewrites the expectations of an ever more demanding market.

In order for us to meet and exceed such expectations, we as a company must offer a consistent level of service, and by that I mean we all share in the same goals, ethos, and vision for Right Direction UK Ltd.

As one of the region’s leading suppliers of recruitment solutions for over eight years, we have invested in building a structure of highly professional and driven team players that share each other’s desire to deliver an outstanding service, to you, our customer. Going the extra mile, ensuring excellence comes as standard and understanding your operation, so that our contribution can actually be measured in productivity, appear high on our priority list.   Building relationships through results and having our clients entrust us with responsibility to contribute to their success enables us to add so much more value to the relationship.

Years of recruitment experience have given us an irrefutable understanding of what elements constitute the pillars of a dependable and progressive service. Consistency, quality orientation, honesty and trust, listening and learning, vision, focus and bucket fulls of hard work. We’ve learned the hard way by putting the hours in, exploring possibilities and delivering bespoke solutions that suit our highly individual clients. As the economy develops and the need for price sensitive and flexible workforces increases, it is with these foundations in place that we feel confident to deliver a continuously improving service, one that is built upon the ability of our staff and their whole hearted commitment to excellence.”

Jonathan Johnson and John Simpson,
Managing Directors

We believe we have the only "Quality Manager" employed within the recruitment industry. This role has been sanctioned as a direct response to some of our fundamental competencies :

QUALITY SERVICE, CONTINUOUS IMPROVEMENT and RESPONSIBILITY.

Each account is audited fortnightly by our Quality Manager. Bespoke reviews are undertaken relating to service, KPIs and any agreed criteria our client chooses. A report is delivered evaluating each area of service.

The process is aimed at delivering transparency, ensuring issues are eradicated immediately and our service is forever improving. We ask questions of ourselves before our clients get chance! We are the judges of our own service - objectively!